NBaze Privacy Policy — Your data is safe with us

1. Introduction

NBaze is fully committed to protecting the privacy of its members in Bangladesh. This Privacy Policy explains what information is collected when you use the NBaze platform, how it is used, and how we keep your personal data safe.

By accessing the NBaze website or using our services, you are deemed to have accepted this Privacy Policy. If you do not agree, we ask that you refrain from using our services.

This Privacy Policy applies to our Terms & Conditions Read alongside each other. Together, both documents govern the relationship between NBaze and its members.

2. What Information Do We Collect?

Various types of data are collected when you register and use NBaze. The table below provides full details:

• Directly from you — at the time of registration, login, and when you contact support.
• Automatically — technical data collected during your use of the platform.
• From third parties — via payment gateways or KYC verification services (only where necessary).

3. Purpose of Data Use

NBaze uses your data only for specific, legitimate purposes. We never use information beyond what is necessary.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure the smooth operation of all services, including betting, lottery, and jackpots.
• Payment Processing: To process deposit and withdrawal transactions.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Contact: For important updates, transaction confirmations, and customer support.
• Responsible Gaming: To monitor signs of gaming addiction and provide appropriate support.
• Legal Obligation: To meet the requirements of applicable laws and regulatory authorities.
• Service Improvement: To improve platform experience and functionality (using anonymized data).

4. Data Sharing & Disclosure

NBaze does not sell or rent your personal data to any third party. However, certain information may be shared in the limited circumstances outlined below:

• Service Provider Partners: Payment gateways (Mobile Pay, Nagad, Rocket) and KYC verification services — limited to necessary data only, subject to contractual confidentiality agreements.
• Legal Authorities: As required by legal obligation in the event of a court order or government investigation.
• Fraud Prevention Agencies: Information sharing in line with industry standards to prevent illegal activity.
• Business Transfer: In the event of any merger or acquisition involving NBaze, members will be notified in advance.

5. Cookie Policy

NBaze uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings — with your consent.
• Analytics Cookies: To understand how the site is used (anonymised) — subject to your consent.
• Marketing Cookies: Used to show you relevant ads — will not be used without your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6. Data Retention Period

NBaze retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: Up to 7 years, as required by financial regulations.
• Communication History: Support tickets and emails for up to 3 years.
• Technical Logs: Up to 90 days maximum, after which it is automatically deleted.
• Marketing Preferences: Within 30 days of your opt-out request.

7. Your Rights

As an NBaze member, you have several important rights regarding your personal data:

To exercise any of these rights, email us at support@nbaze.bet. We typically respond within 30 days.

8. Children's Privacy

NBaze strictly refrains from serving anyone under the age of 18. We do not knowingly collect personal data from minors.

• Age verification is carried out at the time of registration.
• If we become aware that any data has been collected from a minor, it will be deleted immediately.
• Parents or guardians with concerns about their child's data may contact us at support@nbaze.bet.

9. Security Measures

NBaze uses industry-leading security measures to protect your data. Our technical and organizational safeguards include:

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Robust firewall in place to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• 24/7 Monitoring: Immediate detection of suspicious activity.
• Data Backup: Regular backups stored on secure offsite servers.

In the event of a security incident or data breach, NBaze will notify the relevant authorities and affected members within 72 hours.

10. Changes to the Privacy Policy

NBaze may update this Privacy Policy from time to time. When changes are made, the date at the top of the page will be updated, and members will be notified by email for any significant changes.

• Minor changes will be updated on the website only.
• Advance notice will be sent by email for any significant changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• Previous versions are available upon request.

11. Contact & Complaints

For any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us through the contact details below:

• Email: support@nbaze.bet
• Live Chat: Available via the button at the bottom-right of the website (24/7).
• Telegram: Our official support channel.

We aim to respond to all complaints within 30 days. For more details, please refer to our FAQ Page view.